Outsourcing E-mail Response
E-mail remains an important way of communicating with your customers in respect of queries, complaints and comments. Despite the high priority of answering these e-mails it sometimes isn't possible to respond within one working day. You may be undermanned or things are very hectic because of a well targeted marketing campaign, for instance.
It would be a good solution to let our team in Suriname answer any first-line queries. This will relieve the pressure on your own staff and your customers will be dealt with speedily and professionally.
Meanwhile, the outsourcing of e-mail response has become a proven concept. This explains why many Dutch and Belgian companies have preceded you. It saves costs and customers are retained.
Let us list all the advantages for you:
- E-mails are responded to by employees proficient in the Dutch written language.
- A larger offering of well-trained staff.
- Secure and stable internet connections.
- Favourable time difference of 4-5 hours.
Some periods will always be busier than others. Thanks to the flexibility of the InfoTrader team we can both adequately respond to this. For example, if you happen to know that November is an extremely busy month, you can deploy our team to answer the first e-mails.
As e-commerce is booming, a number of growing webshops consider it quite a challenge to find the right balance between customer contact by e-mail and online sales. During the 'Sinterklaas' and Christmas period, for example, you could temporarily use some extra help to assist and inform your customers in the right way. Our team has extensive experience in e-commerce and is happy to contribute to the growth of your business by answering e-mails correctly and professionally on your behalf.
Would you like to know more?
Call us today. Get quotation
There is so much more we would like to share about our services and we would like to do that by phone or in person. You can then ask any questions you may have in order to have your e-mails responded to by InfoTrader with your mind set at ease. Would you like to know more about